Refund policy

Return & Refund Policy – RejuviLabs

Scope and Purpose

This Return and Refund Policy applies to all purchases made through RejuviLabs’ official website: www.tryrejuvilabs.com.

Contact Information

For any questions about returns, cancellations, or refunds, please contact our customer service team:

Email: info@tryrejuvilabs.com
Phone: +1 929-447-3102

Return Address:
Naishi Warehouse
5F, Building 4, Phase 2, Niannianhongjia Cluster
Choujiang Street, Yiwu City
Zhejiang Province, China
Postcode: 322100

Please note that this return address is not the same as our business registration address.

Right of Withdrawal for EU Customers

If you are a customer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the product without providing a reason.

To exercise this right:

Contact us at info@tryrejuvilabs.com within 14 days of delivery.
Clearly state your intention to withdraw and include your order number.
Return the product to the return address listed above.
You are responsible for the return shipping costs unless the product is defective, damaged, incorrect, or not as described.

After we receive and inspect the returned product, a full refund will be issued within 14 days using your original payment method.

Please note that the right of withdrawal does not apply to sealed hygiene or health-related products once the seal has been broken or the product has been opened.

Return Instructions

Contact us at info@tryrejuvilabs.com with your order number and reason for the return.
Once your return request has been approved, you will receive return instructions and a return form.
Pack the item securely in its original packaging.
Attach the return form and ship the product to the provided return address.

Please do not return a product without first contacting our customer service team.

Return Costs

Defective, damaged, or incorrect items:
RejuviLabs will cover the return shipping costs.

Customer remorse or regret purchases:
The customer is responsible for the return shipping costs when they have changed their mind, ordered the wrong product, or no longer want the item.

Return Eligibility

To be eligible for a return:

The item must be unused, undamaged, and in its original packaging.
The product must be returned with all original components and accessories.
The return must be shipped within 14 days of delivery.
Proof of purchase or an order number must be provided.

Refunds will be processed within 14 days after we receive and inspect the returned item.

Refund Timeline

Refunds will be issued through the original payment method used for the purchase.

Once your refund has been approved, please allow up to 14 days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Items Not Eligible for Return

The following items are not eligible for return:

Custom or personalised products
Opened or unsealed hygiene, health, skincare, cosmetic, patch, or supplement products
Products that are not in their original condition
Products that have been used, damaged, or altered after delivery
Products returned outside the applicable return period

Non-Receipt or Delivery Issues

If you have not received your order, please contact us at info@tryrejuvilabs.com or call +1 929-447-3102 so that we can investigate the matter with our courier partner.

If the package cannot be located, we may offer a replacement or a full refund, depending on the circumstances.

Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws.

Questions?

Visit our FAQ page at www.tryrejuvilabs.com or contact our customer service team: