Delivery & Return Policy

Shipping Policy

At RejuviLabs, our goal is to provide a seamless and transparent shipping process for your convenience and satisfaction. Below, you will find information about our shipping procedures.

Shipping Area

Countries: We currently ship to all European Union countries.

Future expansion: We may expand our shipping services to additional regions in the future.

Shipping Costs

Within the European Union: Free standard shipping is available on all orders.

No hidden costs: All applicable shipping fees and charges will be clearly displayed during checkout.

Order Processing Time

Processing time: Orders are normally processed within 1–5 business days, Monday through Friday.

Order cut-off time: 22:00 GMT+01:00, Central European Time.

Weekend orders: Orders placed during weekends or public holidays will be processed on the following business day.

Transit Time

Estimated standard delivery time: 7–20 business days within the European Union.

Estimated priority delivery time: 5–12 business days within the European Union.

Shipping days: Shipments are processed and transported from Monday through Friday.

Delivery times are estimates and may be affected by factors outside our control, including customs procedures, weather conditions, local courier delays, transportation disruptions, and periods of high demand.

Shipping Process

Reliable courier services: Orders may be shipped through DHL, FedEx, or another suitable local or international courier partner.

Insured shipments: Shipments may be insured against loss or damage during transit. Please contact our customer service team if your package is lost or arrives damaged.

Eco-friendly packaging: We aim to use sustainable packaging materials whenever reasonably possible to help minimise our environmental impact.

Tracking Instructions

Tracking information: Once your order has been shipped, you will receive an email containing your tracking number and the name of the courier responsible for delivering your package.

Track your order: You can track your order through our website at www.tryrejuvilabs.com by entering your tracking number on the order-tracking page.

Questions: Our customer support team is available to assist you with questions regarding your tracking information or delivery status.

Procedure for Missing Items

Reporting missing items: Please contact our customer service team within seven days of receiving your package.

Email: info@tryrejuvilabs.com
Phone: +1 929-447-3102

Resolution: After investigating the issue, we may send a replacement item or issue a refund where appropriate.

Incorrect Delivery Address

RejuviLabs is not responsible for packages that are lost or delivered incorrectly because the customer provided an incomplete or incorrect delivery address during checkout.

Please ensure that your billing and shipping information is complete and accurate before submitting your order.

Contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Return Policy

Return period: Returns are accepted within 14 days of receiving your order.

Return conditions: Items must be unused, undamaged, unopened where applicable, and returned in their original packaging. Personalised products cannot be returned.

Return costs: The customer is responsible for return shipping costs unless the product is defective, damaged, incorrect, or not as described. In such circumstances, RejuviLabs will cover the reasonable return shipping costs.

Refunds: Approved refunds will be processed within 14 days of receiving and inspecting the returned product. Refunds will be issued to the original payment method.

Restocking Fees

RejuviLabs does not charge a restocking fee for eligible returns.

Cost of Return Shipping

Defective products: There is no return shipping cost to the customer when the product is incorrect, damaged during transit, defective, or otherwise not as described.

Customer remorse: The customer is responsible for the actual return shipping cost when they purchased the wrong product, changed their mind, or no longer want the item.

Last updated: July 2026